Vacuum tubes are warrantied for 30 days from the date of shipment, against defects, except in cases of abuse, and replaced with like-item only.
Returned tubes must be shipped in sufficient packaging to protect them from damage. Tubes shipped in inadequate packaging will have a voided warranty and will be refused at the customer's expense.
Warranty replacements are not sent in advance. Suspected defective tubes must be returned to Vacuum Tube Products Co. at the customer’s expense. Once we have inspected and verified a tube is defective a replacement is shipped free of charge.
If an expedited replacement is needed it must be paid for in advance (ground shipping is free). When the returned tube has been inspected and verified defective a refund will be processed.
Exceptions to our vacuum tube warranty policy are as follows:
Vacuum Tube Products Co. reserves the right to refuse warranty at our discretion based on the equipment being retubed. You will be notified of any change prior to your order being processed unless the exception is specified below.
Vacuum tubes purchased for use in guitar amps or other pro audio and recording equipment have no warranty. No exceptions.
Vacuum Tube Products Co. is not liable for any damage or injury caused by the improper use of its tubes or the use of an incorrect/incompatible tube type. If you are unsure of what tube or tubes your equipment uses, consult the manufacturer before making a purchase. Using an incompatible tube type may cause severe damage to your equipment and will void your tube's warranty.
Vacuum tubes are electronic parts and are not refundable under any circumstances.
